As a member owned bank, every one of our members is an owner with a voice and a say in our future. We welcome your comments and suggestions. Your feedback helps us to focus on continual improvement
to deliver exceptional member service.
You are invited to raise any concern or complaint you may have with Apex Finance Bank. We will endeavour to understand your concerns and reach a resolution in a satisfactory, prompt and efficient manner. This service is free of charge.
Where a complaint cannot be resolved to your satisfaction immediately or by a more senior staff member, you may wish to use our Internal Dispute Resolution system. You will need to complete the Complaints Handling & Dispute Resolution Form and return to Apex Finance Bank.
As outlined in our Complaints and Dispute Resolution Guide, if you are not satisfied with our determination and you wish to pursue your complaint further, you may contact Apex Finance Bank’s External Dispute Resolution (EDR) Scheme, the Australian Financial Complaints Authority (AFCA).